Refund, Return & Warranty Policy

You may cancel an order free of charge any time before it is dispatched — call or WhatsApp us with your order number. There may be a processing fee.

Please inspect your unit when it is delivered. If it arrives damaged or does not power on, tell us within 48 hours of delivery with your order number (photos help). Every unit is checked before it leaves us; damage caused in transit by a third-party delivery service is not covered.

Every DryAir dehumidifier is covered by the following limited warranty, backed by our local service team.

Coverage: 365 days from the invoice date against manufacturing defects.

What is covered: defects in materials and workmanship that affect the operation of the unit.

What is not covered: misuse, abuse, unauthorised repairs, normal wear, power surges, lack of maintenance, cosmetic damage, shipping damage, and acts of God. For continuous-usage applications or poorly sealed areas, use of an external timer switch is mandatory; damage caused by continuous operation is not covered.

Liability: our liability under this warranty is limited to repair or replacement of the unit. We are not liable for any incidental or consequential damages.

To make a claim, contact us with your invoice or order number. We repair first, replace where repair is not practical, and refund where neither is possible. This warranty does not limit your statutory consumer rights under Sri Lankan law.